Tell them what they want to hear!

When I first started work many decades ago, I remember working with a young engineer (who was older than me at the time) who was constantly being barracked by our MD. I remember the MD’s name as we soon became good friends as I climbed both the managerial and social ladder at the company where I worked, and Jim (I won’t share his surname) and I both practiced the same martial art. But early in my time at the company I asked one of the managers why it was that Jim would often come out of his office shout at this young engineer, then reassured by something they said, return to his office. The manager, ‘Dickie’ Bird (not the Yorkshire cricketer, but one with the same name and nickname as that famous gentleman), said “It’s because he always tells him what he wants to hear” and went on to explain that if something was going bad they would tell Jim that it wasn’t, or offer some bogus account just to get him off the hook, then Jim would find out, and things would escalate, and again the young...